Where are you shipping from?
Our primary point of shipping is Munich, Germany.
Orders bound for the US will first be sent to a US based mod and the distributed from there - this will make US shipping cheaper and saver but will also result in a longer shipping time.
Where are you shipping to?
We are planning to ship worldwide. For possible restrictions (eg. Ukraine, Belarus, Russia, Israel & Gaza), please consult the DHL website.
⚆ DHL Country Status List
Please note, that if you purchase a bundle outside the US or EU, you may have to pay additional taxes (eg. UK VAT) or postal fees. These are not included in our shipping price, so please inform yourself about any extra costs with your local customs authority.
What do I need to considder when picking a shipping option?
For all locations (except hard merch/full bundles to the US, which is automatically included in our US GO) there is at least 1 untracked and 1 tracked shipping option available at check-out.
Tracked
‼️ Please note: Choosing untracked shipping means that you forfeit your right to a replacement or a refund in case your parcel is lost!
Depending on our leftover stock and financial buffer, we will try to send you a replacement, but may have to ask you to pay again for the shipping of the 2nd parcel which must be tracked if the first, untracked was lost!
For untracked shipping, we will only replace/refund damaged items completely free of charge.
‼️ Please note: Choosing shipping through regualr mail (tracked or untracked) means that you forfeit your right to a replacement/refund if your items are damaged.
These options are available for zine books and flat merch outside the US and Europe.
Registered mail includes basic tracking and always requires a signature upon receiving - please make sure you only pick this option if you can receive your mail in person.
Mail is strictly limited in its dimensions and can not padded out with e.g. bubble wrap. We will try to form compact and secure mailers but can not take responsibility for bumps, bends or other letter-typical damage.
Depending on our leftover stock and financial buffer, we will try to send you a replacement, but may have to ask you to pay again for the shipping which must be a parcel (tracked or untracked)!
What is the rating of the zine/who can buy the zine?
The Main and AU zines are SFW and rated roughly Teen Up for canon-typical violence, mild blood and motives such as mentiones of war times, physical combat with the intent to harm, use of knives and swords, etc.
The Main and AU zines are ship-free and only feature platonic relationships. They are recommended for people 15+ but free to be purchased by everyone.
Our Lemon Side zine features explicit content—it is recommended to only be purchased by people of age. For more information about what is featured in the Lemon Side Zine, please check our Carrd.
‼️ kagechaoszine.carrd.co ‼️
When will orders be shipped?
We plan to ship all orders before the beginning of February.
Can I change my address?
If you need to change your address, please e-mail us at [email protected].
Buyers of physical items will be informed before shipping begins but as we aim to move through production swiftly, we recommend that you take innitiative and let us know asap if your address changes.
Can I cancel or change my order?
In principle orders can be changed or cancelled up until the end of the physical pre-order period.
If you have an immediate emergency at your hand, that makes you unable to go through with your purchase please reach out to us as soon as possible—the mods will do their best to work with you and find a solution.
What should I do if my parcel arrives damaged?
If any items in your order are damaged, please contact us with pictures of the damages asap. Depending on the severity of the damage, the availability of the item and your location, we will either offer a partial refund or send you a replacement.
I have a question that isn’t answered here.
You can reach out to us through email ([email protected]) anytime and we will do our best to help you and answer your questions <3